In this video I look at project communications during a crisis (text summary below).
For those of you who prefer reading or who can’t watch the video, here’s a summary:
There are always things that go wrong on projects – sometimes those issues are small; sometimes they are significant. Here are 5 tips to help you deal with project communications during an issue.
1. Have a single point of contact
Appoint a single point of contact to deal with communications during the incident. That could be you or someone else from the project team, but make sure everyone knows who to go to for communication updates and who will be asking them for status reports. This person is dedicated to running the communication for all the stakeholders.
2. Deal in facts
There will probably be quite a lot of emotions during a problem – people have an emotional response to what has gone wrong. Strip that back and deal with what you know to be true.
3. Deal with what people are worried about
You might be dealing with something behind the scenes, such as a software bug, but your end users might be worried about something else. Don’t dismiss these views as unimportant. Those concerns are valid: listen to what those people are saying and deal with what is bothering them, even if that means you are splitting your efforts between fixing the behind the scenes problem and dealing with concerns from your users.
4. Be fast
Get your messages out there as quickly as possible. It’s the best way to squash gossip before it starts.
5. Plan for power down
Think about how you will deal with project communications if you don’t have electricity. It happens: power lines are cut through and generators go down. When you can’t rely on email, instant messaging or people being in front of their computers, how are you going to get the messages out?
View all my project management videos on my YouTube channel here.
This is my video diary from the Association for Project Management’s Women in Project Management Special Interest Group 21st Anniversary Conference last week. Approx 5m22s.
The APM vision that’s been hotly debated over the last 12 months or so is ‘a world in which all projects succeed’. Should all projects succeed? Or should we be taking risks and launching some projects that might not come to anything? Or should all projects have the best possible chance of success?
In this video, some project management experts discuss this vision statement and what is likely to be possible in the future.
Last autumn I presented (virtually) at the PMI Southern Ontario Chapter about Customer-Centric Project Management and continuous improvement as a better approach to lessons learned than the traditional project-implementation review. It was a good experience to give a presentation over webcam and audio conference, but it was weird not having immediate feedback from the people in the room as I couldn’t see if they were really interested or falling asleep.
I recorded a version of my presentation just in case technology let us down on the day. This video gives you an overview of the main points about customer-centricity that you should be aware of on your projects.
This is the video diary from Day 2 at the PMI Global Congress EMEA, 12 May 2015…
This is my video diary for 10 May 2015 from the PMI Global Congress EMEA in London.  …
Find out how project management in the UK has changed and why the 2012 Olympics was a turning point for the profession. What do British project managers have to be proud of and how do we address the challenges of fragmented professional representation?
These 7 tips will help you prepare for attending your next conference to get the best out of your investment. The more preparation you put into any event before you go, the more you will benefit from attending, whether that’s a small social gathering at work or a huge industry congress.
Find out how to communicate your project to stakeholders with these 10 tips and ideas. Better communication results in better engagement and ultimately more successful outucomes.
Pete Bennett of the UK’s leading business and professional translation company London Translations examines the challenges businesses must overcome to avoid ‘lost in translation’ moments as a new generation joins Britain’s workforce.